No stock, but took our money anyway

We purchased a games console from Dion online, and received confirmation that it would be dispatched 6 working days later. After subsequent follow ups it has been admitted that there is no stock at the warehouse (a fact that they were aware of prior to us placing the order, but they happily took our money for the device).

Now, after numerous calls to the help centre, no one is able to give us and estimated date of delivery.

The device is in stock at the nearest store, but a collect option is not available.

Taking our money when no stock is available is *********, the item should have been indicated as out of stock on the site.

I need confirmation of a delivery date so that I can make a call on whether to insist on a refund or not.

Regardless, I will never consider a purchase from a Massmart store again.