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CM
Clinton M

1 reviews | Active since Mar 2015

08 Jan 2018, 15:07

No stock and dont tell you

I ordered a apple watch on their website as it said available to order. When I followed up they informed me that they have no stock and are awaiting stock from supplier. I have tried to get hold of their support team to no joy regarding this matter. Rather be honest and not allow people to purchase if you do not have stock. I paid more as I thought I could have this product in 5 - 10 days. Well there goes the joy of providing a gift to my wife.

I will never shop there again and hope that this is read by more people,

0
Replies (6)
CM
Clinton M's update08 Jan 2018, 15:19
Reviewer Update
I have just received a call from Dion Wired. I placed the order on the 23rd December, they phoned to say that they are placing an order with the supplier. Its the 8th of Jan and yet your website says availability is that I can order.....Wow what service is that....Shocking that is what it is
CM
Clinton M's update08 Jan 2018, 23:17
Reviewer Update
This is another reference number to add to the others I have already....
CM
Clinton M's update09 Jan 2018, 13:43
Reviewer Update
Last response from Dion Wired was at 16h00 yesterday as a private message to me. There you said Management will contact me. As yet I have heard nothing. I have also been given a third reference number. Is anyone going to contact me regarding this, or is it a case of just wait and you will get your product when you get your product?
CM
Clinton M's update09 Jan 2018, 20:03
Reviewer Update
This was the response I received from Dion Wired at 16h00 on the 8th January - Official private business reply We acknowledge receipt of your complaint with reference ********** 3 and apologise for any inconvenience caused. The ONLINE TEAM MANAGEMENT will contact you out of this forum to discuss this matter. Regards. DION WIRED ONLINE ********** Tel: *** I am still awaiting some form of feedback from them regarding this. This message has been the only response. Again no customer service here. Wil not be using Dion in the future, not if I can help it.
CM
Clinton M's update09 Jan 2018, 20:03
Reviewer Update
This was the response I received from Dion Wired at 16h00 on the 8th January - Official private business reply We acknowledge receipt of your complaint with reference ********** 3 and apologise for any inconvenience caused. The ONLINE TEAM MANAGEMENT will contact you out of this forum to discuss this matter. Regards. DION WIRED ONLINE ********** Tel: *** I am still awaiting some form of feedback from them regarding this. This message has been the only response. Again no customer service here. Wil not be using Dion in the future, not if I can help it.
CM
Clinton M's update10 Jan 2018, 12:28
Reviewer Update
I have had to phone them back as nobody has even bothered to get hold of me. When I ask to escalate the mater further, the response I get is to send and email. Your website says that there is availability of the watch, yet when i speak to anyone at your online team there is nothing. Woodmead has even said order online as you have stock. This is the most disgusting service I have received from any company.