1 reviews | Active since Nov 2014
No stock?
I called Dion Wired on Friday the 24th of April to confirm if they had stock of the Samsung Galaxy J100 cellphone. As I had seen it advertised at Game and Makro. I spoke to the Sales consultant who said that they didn't have stock, but it wouldn't be a problem to order one from Game and I cold come and purchase it at Dion. I agreed to this and left my contact details. The consultant said she would call me when the phone was available for pick up. Two hours later a Thando Feni called me from Dion, to say that they wont be able to get me the phone from Game as promised earlier. I would have to go to Game to purchase it. I am quite dissapointed in Dion as I have purchased my LED TV and Blu ray player from them totaling R17000, and I have been a good customer. According to my knowledge Dion is part of the Massmart Group including Game and Makro. Surely someone could go the extra mile to get me the cellphone from Game or Makro? Very dissapointed customer. I wont be shopping from Dion Wired in future,
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to thank you for the time and effort you have taken to give us feedback on bad service you experienced in our store. In Dion Wired we appreciate and value every feedback we receive from our customers because by that we are able to improve for the better or correct wrongs. I sincerely apologize for the bad service provided.
Senior management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to thank you for the time and effort you have taken to give us feedback on bad service you experienced in our store. In Dion Wired we appreciate and value every feedback we receive from our customers because by that we are able to improve for the better or correct wrongs. I sincerely apologize for the bad service provided.
Senior management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
