NO SERVICE YOUR AFTER SALES SERVICE

WE HAVE PURCHASED OVER R50 000 WORTH OF GOODS AT YOUR STORE. LAST YEAR JULY WE PURCHASED A R6000 JBL SOUNDBAR. ABOUT 4 WEEKS AGO THE DEVICE STOPS WORKING. TRY TO CONTACT YOUR STORE TO SEE WHAT THE ISSUE COULD BE. NO HELP, BRING IN. TAKE IT IN, THEY HAVE TO SEND TO JBL. YOU WILL THEN BE PROVIDED WITH A QUOTE. IF YOU DONT ACCEPT THE QUOTE YOU NEED TO PAY FOR THE QUOTE THAT WAS GIVEN TO YOU. HOW PATHETIC. MY HUSBAND IS THEN CONTACTED AND TOLD R900 TO FIX. HE ASKS, WHAT IS WRONG - UMMMM DONT KNOW, WE WILL PHONE YOU BACK. NO CALL. WE HAVE TO FOLLOW UP AGAIN. THE BEST IS THEN THE QUOTE IS ACCEPTED AND MONEY HAS TO BE PAID OVER BEFORE REPAIR WILL BE DONE REALLY NOT A CUSTOMER CENTRIC APPROACH. IT IS 4 WEEKS LATER, AND WE STILL DO NOT HAVE THE SOUND BAR BACK. WHAT KIND OF APPROACH IS THIS? IS THIS HOW YOU THANK CUSTOMERS WHO PURCHASE FROM YOUR STORE? INTERSTING TO NOTE THAT WE WERE NOT TOLD OF THIS BACKWARD PROCESS WHEN WE WERE PURCHASING A PRODUCT THAT CAME HIGHLY RECOMMENDED AT THE STORE. I AM REDOING MY KITCHEN EARLY NEXT YEAR, WILL NOT BE PURCHASING A THING AT DIONS WIRED. THERE IS NO SERVICE IN YOUR \AFTER SERVICE"."""