No service from Dion wired

I bought a printer from Dion wired on 5 January 2019. None of the sales people could give me any information on the printer and the answers I got was laughable. I bought the printer and it has never worked. Due to the non-existent service from Dion wired, I have been in contact with the manufacturer since 7 January 2019. The manufacturer could not assist me to get the printer working and today I eventually returned the printer. I was told by Dion wired that I could not be refunded and had to wait another 21 days for it to be checked. I am therefore without a printer for 3 months from buying it and I doubt it will work when I get it back after the 21 days. But they have told me that I will have to take it back and try an connect it with my laptop again. I can see this going on for months and every time I have to carry the printer up-and-down and travel to-and-fro.