No Service

On 2016-01-11 a call was locked at the extended warranty department for a washing machine that was bought at Dion Wired. The machine had a extended warranty policy and i was referred to the department. Only on the 19th a person was send out to repair the washing machine which was more than a week after i made the call. Siting at home with a 5 old month baby this was not easy. On the 19th the repair person from Pro/LAD Electronics came out and had the wrong parts for the machine. Since the 19th of January till to date i have not received any phone call from Pro/Lad Electronics to explain to me what is happening or from the extended warranty department. I did phone the department and a lady said to me that Mary will phone me back. Mary have not phoned me back. Up to now i still don't know what is going on and my washing machine is still out of order for 3 weeks now. I wonder what is the use for taking out an extended warranty if there is no service. If i'd rather phoned Van Biljoens then it would have been finished long time ago.