MR
Mike R
1 reviews | Active since Dec 2017
04 Dec 2017, 12:21
No Response from Web Support
During Black Friday I attempted to place orders, but could not as the site was down. When I did eventually manage to place an order the payment site crashed and I could not make payment. Since then I have been constantly emailing the Web Support team as advised on the Website and to date have still not received any feedback although I see that they have read my emails. I understand there were many technical issues on this extremely busy weekend, but to totally ignore my request for support is unacceptable customer service and I doubt that I will ever shop at Dion Wired again. Order number # ********** 13
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Replies (3)
Dion Wired's replyOfficial
04 Dec 2017, 21:15We acknowledge receipt of your complaint with reference ***8 and apologise for your inconvenience in this matter.
We referred the matter to Senior Management at the Online team and they will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***
Best regards,
Dion Wired's reply04 Dec 2017, 21:15
Official
We acknowledge receipt of your complaint with reference ***8 and apologise for your inconvenience in this matter.
We referred the matter to Senior Management at the Online team and they will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***
Best regards,
MR
Mike R's updateReviewer Update
07 Dec 2017, 08:37So 2 days have passed since you have escalated this to senior management and still nobody has contacted me.....
MR
Mike R's update07 Dec 2017, 08:37
Reviewer Update
So 2 days have passed since you have escalated this to senior management and still nobody has contacted me.....
MR
Mike R's updateReviewer Update
12 Dec 2017, 10:50It seems senior management is as *********** as the rest of the team as I have still had no response to this issue.
I will be taking my shopping (both business and personal) elsewhere!
MR
Mike R's update12 Dec 2017, 10:50
Reviewer Update
It seems senior management is as *********** as the rest of the team as I have still had no response to this issue.
I will be taking my shopping (both business and personal) elsewhere!