SB
Sarah B

1 reviews | Active since Oct 2015

12 Oct 2015, 10:12

No response.

I app**** for a Dion Wired account online and was told I would hear back after 3 - 5 days. After not hearing back for nearly two weeks, I sent an email to customer service and got an auto reply saying I would get a response after 48 hours. It takes at up to 4 days to get the simplest response and so in total it has taken over a week for them to just tell me they had received my application which was still being processed.<br> It is so frustrating when a company gives a response time and doesn't stick to it but instead takes three times as long to respond.<br> absolutely non existent customer service!!

0
Replies (1)
Dion Wired
Dion Wired's reply12 Oct 2015, 13:00
Official
Hello sarah_ann333,

We acknowledge receipt of your complaint with reference ***6 and apologize for your inconvenience in this matter.

We escalated this matter to Senior Management at RCS who is dealing with our credit matter and they will contact you directly.

We look forward having you in our stores soon.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73

Best regards,