DS
Donovan S
1 reviews | Active since Mar 2011
01 Dec 2017, 11:01
No reply on delivery
Hi, I have placed 2 orders online, order nr ********** 83 and ********** 32, because I was told by a consultant that if I place the order online, delivery will be in 5 days. I'm going away on holiday to Cape Town on Wednesday, and if delivery is not before next week Wednesday, 6 December, then I want to cancel both orders, because you clearly then can't deliver on promises and I won't be here then. Im very disappointed in your customer relations. I have sent a message via FB and I'm still waiting for a reply.
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Dion Wired's replyOfficial
01 Dec 2017, 12:50We acknowledge receipt of your complaint with reference ***9 and apologise for your inconvenience in this matter.
Senior Management from the Online team will be in contact to discuss and resolve this matter.
Regards.
Group Customer Service Advisor
Tel: ***
Best regards,
Dion Wired's reply01 Dec 2017, 12:50
Official
We acknowledge receipt of your complaint with reference ***9 and apologise for your inconvenience in this matter.
Senior Management from the Online team will be in contact to discuss and resolve this matter.
Regards.
Group Customer Service Advisor
Tel: ***
Best regards,
DS
Donovan S's updateReviewer Update
04 Dec 2017, 15:11When will this be resolved? I'm leaving for Cape Town on Wednesday and still not a word from Dion Wired?? Unbelievable!
DS
Donovan S's update04 Dec 2017, 15:11
Reviewer Update
When will this be resolved? I'm leaving for Cape Town on Wednesday and still not a word from Dion Wired?? Unbelievable!