No refund, No Service and Bad attitude

I bought a surprise gift for my wife, before I made the purchase I specifically asked the sales person and manager if it will be possible to return and get a refund should my wife not like the gift. refunded. I specifically said I DON'T want a voucher, I would want my money back.<br> <br> Less than 24 hours later I returned the gift and all of a sudden the could only refund me a credit note - that has to be spent with Dion Wired. After calling the manager (the same one) he had lots of stories and basically ended up in saying that it's my own fault - nice one blaming the customer!<br> <br> I bought lots of appliances from Dion Wired the past 5 years and I also have an account with them. I will return the everything that was purchase with the gift. I will close my account and I will never support this retailer EVER AGAIN!