JK
Jarrod K
1 reviews | Active since Jul 2011
18 May 2015, 19:56
No printer cable even though confirmed
I bought a new HP Printer and specifically asked the sales assistant if the required USB cable was included in the box. I know that sometimes they are not so I asked the sales lady at least twice to confirm that the cable was indeed included. She said that \yes
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Dion Wired's replyOfficial
19 May 2015, 09:41Hello jarrodk9,
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
As discussed with management you will visit the store at your convenience to collect the cable. We will also re-train the team member to ensure this does not happen again.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
As discussed with management you will visit the store at your convenience to collect the cable. We will also re-train the team member to ensure this does not happen again.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Dion Wired's reply19 May 2015, 09:41
Official
Hello jarrodk9,
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
As discussed with management you will visit the store at your convenience to collect the cable. We will also re-train the team member to ensure this does not happen again.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
As discussed with management you will visit the store at your convenience to collect the cable. We will also re-train the team member to ensure this does not happen again.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,