NO HELP WITH CLOSING ACCOUNT

Good Day, <br> I paid and settled my Dion Wired account in April 2015. Since then I have requested MANY times for this account to be closed! Ive probably asked about 50 times - via phone, email and in store. Why should I even have to ask more than once?<br> I have had no luck, Its a simple request, yet nobody can actually do their job!<br> <br> I have since then looked at my credit report with Trans Union, and it still hasn't been closed - it says paid up but NOT closed! Why must a client beg and plead for n account to be closed after it has been paid! This is ridiculous. I'm very frustrated and slowly loosing my patience with you guys! All I ask is for one simple request:<br> <br> CLOSE MY ACCOUNT IMMEDIATELY!!