No feedback on repairs

<p>We bought a BRAUN - Multiquick 7 Hand Blender from Dion Wired late last year. Not a cheap model I must add. Nearly R2000. It worked great for a few months to blend vegetables for our baby, until a tiny plastic part broke in half (on the main unit, that everything fixes too) leaving the entire set unusable. We took it back to Dion Wired @ Mall of Africa as it was still under warranty. They kept it for a month with no feedback. We would phone requesting feedback but no one ever seemed to know what was going on and Jeremia never bothered to return any of our calls with feedback. We also spoke to the sales manager Zenaid (unsure of spelling) who was the only manager in the store but it seems he is only good with making the sale and no after sales support. We bought this blender to blend vegetables for our baby and have been unable to do so for the last month!!! If BRAUN can’t fix it, then DION WIRED must replace it. After several calls this week, suddenly we receive an SMS that the unit is ready for collection. But no one can tell me what was fixed on it. Again the Sales Manager Zenaid promises to phone me back with details in 10min but again no feedback on what was fixed on the unit before we drive all the way to the store to find it in the same status. Worst after sales service EVER!!! We need the blender to make food for our child. I insist on a replacement and a new warranty!</p> <p> </p> <p>http://www.dionwired.co.za/default-category/appliances/small-appliances-1/blenders/braun-multiquick-7-hand-blender.html</p>