No feedback! No update! No service!

Good day DionWired

I returned the Samsung 40" LED television to your store on the 11th of August 2018 as I was not happy with the quality of the image as well as the laggy user interface.

Since then I have not received any feedback from your store OR the Samsung representative that is apparently on leave until Tuesday. I do not mind waiting, but I do mind not knowing...

As a paying customer, who is not satisfied with the quality of the product sold to me it is disappointing to say the least that I have to wait 6 days to hear from any party representing Dion Wired and Samsung, this after I had was forced to contact you to follow up on my repair. Be that as it may, please be good enough to provide me with a courtesy of a response to this email failing in which I will have no alternative but persue other available avenues.

My Repair nr: 3164