MC
Mario C
1 reviews | Active since Jan 2013
16 Mar 2015, 18:07
No feedback from buyer for stock after almost week
I went to Dion wired on WED 11 March to find out about 3 kitchen appliances I was interested in buying. The salesperson indicated that they did not have stock but he would phone and email the buyer and let me know.<br> <br> After almost a week, the buyer has not come back to him yet. This is after multiple attempts from the store and salesperson to get a hold of him. I have the buyer's name but would discuss it with a dion wired consultant.<br> <br> If this is how you treat customers who have spent close to 50k, then I don't even want to know how you treat new customers. It seems Dion Wired's service has taken a nose dive. Will be hard for me to sing their praises in future after doing so in the past!
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Replies (1)Dion Wired's replyOfficial
17 Mar 2015, 14:42Hello strangerd1,
We are in receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
We confirm that management contacted you to discuss this matter and will advise you what the estimate time of arrival for the 3rd item will be.
We trust that the matter will be resolved soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We are in receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
We confirm that management contacted you to discuss this matter and will advise you what the estimate time of arrival for the 3rd item will be.
We trust that the matter will be resolved soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Dion Wired's reply17 Mar 2015, 14:42
Official
Hello strangerd1,
We are in receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
We confirm that management contacted you to discuss this matter and will advise you what the estimate time of arrival for the 3rd item will be.
We trust that the matter will be resolved soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We are in receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
We confirm that management contacted you to discuss this matter and will advise you what the estimate time of arrival for the 3rd item will be.
We trust that the matter will be resolved soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
