NI
Nasreen I
1 reviews | Active since Jun 2016
11 Dec 2018, 07:45
No feedback for query logged
I have logged a complain 7 days ago re. Oven that I bought. One of the handles are completely damaged. The gas is always coming out very weak. For a new machine, it's unacceptable. I have asked for it to be replaced and logged it at the call centre as I bought it online. But no response since. Very disappointed in their lack of interest, for such a reputable company
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Replies (2)
Dion Wired's replyOfficial
11 Dec 2018, 13:34We are in receipt of your complaint with reference 13433 and apologise on behalf of GAME ONLINE for any inconvenience in this matter.
We escalated the matter to Senior Management@ONLINE who will contact you to discuss and resolve this matter.
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***73 / Fax: ***
E-Mail: ***
We escalated the matter to Senior Management@ONLINE who will contact you to discuss and resolve this matter.
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***73 / Fax: ***
E-Mail: ***
Dion Wired's reply11 Dec 2018, 13:34
Official
We are in receipt of your complaint with reference 13433 and apologise on behalf of GAME ONLINE for any inconvenience in this matter.
We escalated the matter to Senior Management@ONLINE who will contact you to discuss and resolve this matter.
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***73 / Fax: ***
E-Mail: ***
We escalated the matter to Senior Management@ONLINE who will contact you to discuss and resolve this matter.
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***73 / Fax: ***
E-Mail: ***
NI
Nasreen I's updateReviewer Update
15 Dec 2018, 19:52Good day
Still no communication from Dion, it's now 14 days. Is head office closed for the year, holiday mode perhaps? This is rediculous. Just need someone to come look at the oven and see what the fault is and replace my handle!
NI
Nasreen I's update15 Dec 2018, 19:52
Reviewer Update
Good day
Still no communication from Dion, it's now 14 days. Is head office closed for the year, holiday mode perhaps? This is rediculous. Just need someone to come look at the oven and see what the fault is and replace my handle!