No Efficient Customer support -DELL Laptop Not working properly! Deon Wired Somerset Mall

I went to Deon Wired Somerset Mall & asked for an advice in regards to Laptop so they "Strongly" recommended me to buy the DELL which i did. I bought then after few days, i returned the item & They pushed me to "invest" more so i put an extra R2000 to get the following: -DELL LAPTOP INSPIRON 15-Core i5 7th Gen SERIES 3567 -Service Tag: JX57YD2 -Express Service Code: ********** 7398 A few days after I noticed & evidenced the SAME problems (Freezing, noise, Very Abnormal SLOW, Errors, etc) so On Thu, Nov 16, 2017 at 12:35 AM, I wrote an email to the Manager reporting that this above Laptop was also Freezing and Very slow so i ask for directions, and they just ignored me. I needed to use my employer Laptop as i started working and until today they did not honour me. I see Many complaints regards faulty electronics sold by Deon Wired and their rate is incredibly low. Took me days to try to back up my data to be able to give it back as gave me errors, freezing, etc. Now the Manager Warren asked me to do the Dell diagnostics but the Laptop cannot even complete it! I needed to take to a professional IT to run the diagnostics & IT CONFIRMED THAT THE HARD DRIVE WAS FAULTY SINCE THE BEGINNING! Here are the results from IT: Reallocated Sectors Count: Current=100/Worse=100/Theshold=50 - RESULT: HARD DRIVE Faulty. He calculated the POWER ON HOURS and it was almost nothing as I was not able to use it properly as it is like new in the original box. This is unacceptable as it was they sold me a second machine and they made me pay an extra R2000, totalling R8000 and it does not work and now i need a Laptop! I will Never buy Dell or from this shop again and will look for my rights. I asked several times for a manager from their Head Office to reply my email but they ignored. See my last email below explaining the situation when i fetch it the Laptop again and they made sure there was no way to test it (with a video or simple opening a picture) in front of me as i asked. I need support to be helped as clearly they do not want to help me but want me to give up and stay with the product like that. See below, last email i sent: ----------------------------------------------------------------------------------------------------------------- From: Manuel Pontes Date: Fri, Jan 11, 2019 at 11:57 AM Subject: Re: DW Somerset - ********** 8 -- DELL LAPTOP INSPIRON 15-Core i5 7th Gen SERIES 3567 - PROBLEMS To: Warren James ********** Cc: info ********** Customer Service - Dion Wired ********** Customers RCS ********** ********** ********** ********** Dear Warren James. As you know i visited the SW mall Deon Wired and fetched my Laptop as planned. The manager Eugene attended me as you were off that day. He was not able to test the Laptop there as i requested, as there were no picture or videos to open and see if anything improved, he also said there was no way to bring any files from another machine we could use to test so I had no choice but take home and test it myself. I want to ask you why you did not tested before you give back to me? Why there were not a single picture or video to be used to test it if this was the way i tested in front of you and you noticed thatere were a problem? I arrive home and copied some pictures and videos and tested and found the machine with the same problem (severe slow). As much i use, it gets worse..... I also did a Dell test and the system picked up a problem as you can see the attached evidence. This is now over the limit and i can not handle this anymore. So much energy spent with that and I see that you re not helping at all. I do not know who i contact to sort this out so i have no choice but find lelgal help to finally sort this out as we need a laptop to work urgently now as we cna not use the temporay one any longer. Will see what actions they recommned me to do before i bring my Laptop back to you or not. From today, only written correspondences please.

Deon Wired Head Office Customer Service Manager, Please email me urgently with your direct contacts and answer to the above. I do not want to deal with Warren or any store manager level, you will do with your people. --------------------------------------------------------------