lE
leonardo E

1 reviews | Active since Dec 2015

04 Dec 2015, 10:48

no delivery no communication

i purchased an item online and had to select delivery as there is no option to collect the item myself.<br> <br> I received an sms from Dionwired on Monday 30 November 2015 which stated that I would be contacted by the courier company w.r.t the delivery of my item.<br> the courier company never contacted me, but was at my house the following morning to deliver the unit without any notice.<br> <br> How can a delivery company just arrive at your house during normal office hours and expect you to be at home?????<br> <br> I reported the matter to Dionwired who was going to contact the courier company. I had a missed call on my landline at work later that day with no message left. I phoned this number and was told that it is Dawnwing, but that there is no way for them to figure out who was the person that phoned me.<br> <br> since then i have been trying endlessly to get Dionwired to get the courier company to contact me.<br> <br> i have even offered to collect the unit myself, but was told this is not an option.<br> <br> furthermore, is it not false adverising to to say an item is availdable at a certain price, but when you get to checkout you are told you HAVE to add R400 delivery? <br> <br>

0
Replies (1)
Dion Wired
Dion Wired's reply04 Dec 2015, 11:15
Official
Hello esaulg,

We acknowledge receipt of your complaint and apologize for any inconvenience caused.

We escalated the matter to the Online Management team who will investigate this matter and will provide you with updated feedback

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73