1 reviews | Active since Aug 2013

02 Aug 2016, 18:07

NO Delivery- Appauling service

<p>Hi,</p> <p>we have purchased a dishwasher at your CanalWalk store on Sunday the 31st of July paid for Delivery and made the arrangements. The Dishwasher was supposed to be delivered on Tuesday afternoon. At 19:05 my husband let's me know that he is still waiting for the delivery, as I am still at work. I call the driver, who is NOT employed by DionWired and clearly knows or does not care about your customers or the service delivered as he states "he is sorry but he has a lot of deliveries and I quote "must I still deliver it or not?"</p> <p>I took off work in the morning and my husband in the afternoon to ensure that we have someone at home to receive the dishwasher. My husband made prior arrangements for the evening for which he was now late and guess what No dishwasher and as tomorrow is a public holiday who knows when we will get it or if we will even get it!!</p> <p>This is poor customer service not to mention that we paid for this delivery! It's not like it was for free!!</p> <p>i am not happy and would appreciate it if someone could contact me with a solution!</p>

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Replies (1)
Dion Wired
Dion Wired's reply03 Aug 2016, 07:58
Official

Good day,

We acknowledge receipt of your complaint with reference ********** 2 and would like to apologise for any inconvenience caused.

This matter was referred to senior management for further assistance.

Regards

Herman van der Berg

Customer Service

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