No Delivery and unable to contact anyone

Good day, Order number ********** 26 was placed on the 27 November (Cyber Monday). It is a Christmas present for my husband. Today is the 12 December and still no delivery despite being told that it would be delivered by last week Friday and then by yesterday. The call centre number for the online shopping is answered when convenient (hardly ever). I have just spent 25 minutes trying to get hold of the GM at the Dion Wired Head Office where I have been transferred to I don't know how many incorrect departments, eventually been given a cell number which clicked me off first then went on to unavailable. How difficult. You have been paid for the item but yet no delivery and NO SERVICE.