SC
Sean C

1 reviews | Active since Dec 2013

12 Dec 2017, 10:54

No delivery and no response to e-mails or phone calls

My order was placed on 27/11 and was supposed to be delivered in five days. I'm still waiting on 12/12.

I have tried phoning the listed numbers for Dion Wired and Massmart and when I did get through my call was forwarded to nowhere, or I got someone shouting, 'I can't hear you!' every time I tried to speak.

I have sent emails to ********** and ********** but have yet to receive a response.

I did search hellopeter before making the order, but unfortunately I searched for 'dionwired', not 'dion wired', so I didn't see all the previous complaints. Hopefully this review will prevent anyone else from making a similar mistake.

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Replies (2)
Dion Wired
Dion Wired's reply12 Dec 2017, 21:04
Official

Good day Sean,

We acknowledge receipt of your complaint with reference ***4 and would like to apologise for any inconvenience caused.

This matter was referred to Dion Wired Online Management for further investigation and assistance.

Regards

Dion Wired Online Customer Service

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SC
Sean C's update14 Dec 2017, 11:37
Reviewer Update
Delivery and apology were received. Thank you.