NO CUSTOMER SERVICE SUPPORT AND LATE DELIVERY

I purchased a Hob on Black Friday. The item was supposed to be delivered within 5 to 7 working days. It is today the 9th working day. I did not receive delivery of the item neither any communication as to the status of the delivery. I have tried numerous times to get through to the number provided for support and in most instances the calls are not answered. The calls are placed on hold when I do get through where after I hold on for a lengthy period of time where after the calls are disconnected. I was lucky enough to speak to the lady who answers the calls yesterday and prevented her from placing me on hold and determined that the hob wasn't even dispatched from the warehouse as yet. She undertook to revert to me however didn't. I renovated my kitchen and the hob is holding up the completion thereof and advised her as such.<br> <br> It is of no use to provide me with contact numbers and email address to follow up as I do have the particulars thereof however its difficult to get through to the number, when you do get through you are being placed on hold, receive no feedback by email etc thus the support for customers is non existent and delivery is overdue .