HC
Hendricus C
1 reviews | Active since May 2015
15 May 2015, 10:23
No copy of any slip/invoices
I call dion wired and ask about their receipt and invoice structure because i lost my slip for my dell laptop and its harddrive or something isnt responding. I am an audit clerk so i know that there has to be signed invoice at a companies archive for SARS purposes. The guy informs me no slips or delivery notes or invoice are kept at all and the only existing one is the one I had.For accounting purposes this will result in a fine from SARS I know dion wired will have their own documentation for every purchas as it is necesary. I know its my mistake for losing the slip but there are vertain systems in place for exactly that purpose so that if you lose your slip they should have a backup.
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Dion Wired's replyOfficial
15 May 2015, 15:35Hello hen3kuscoetzer,
We acknowledge receipt of your complaint with reference *** and apologize for any inconvenience caused.
As discussed with management the following:
You were offered a free assessment of your notebook by the technical department where it will only be necessary to use a re-print should we send it through to Dell.
You were also requested for a specific date of purchase so that we can trace the transaction. The Vodacom contract will also assist.
We look forward to assist you in the store.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for any inconvenience caused.
As discussed with management the following:
You were offered a free assessment of your notebook by the technical department where it will only be necessary to use a re-print should we send it through to Dell.
You were also requested for a specific date of purchase so that we can trace the transaction. The Vodacom contract will also assist.
We look forward to assist you in the store.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Dion Wired's reply15 May 2015, 15:35
Official
Hello hen3kuscoetzer,
We acknowledge receipt of your complaint with reference *** and apologize for any inconvenience caused.
As discussed with management the following:
You were offered a free assessment of your notebook by the technical department where it will only be necessary to use a re-print should we send it through to Dell.
You were also requested for a specific date of purchase so that we can trace the transaction. The Vodacom contract will also assist.
We look forward to assist you in the store.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for any inconvenience caused.
As discussed with management the following:
You were offered a free assessment of your notebook by the technical department where it will only be necessary to use a re-print should we send it through to Dell.
You were also requested for a specific date of purchase so that we can trace the transaction. The Vodacom contract will also assist.
We look forward to assist you in the store.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73