1 reviews | Active since Mar 2009
No assistance
Second time back at the store. We returned a wireless system on 28 February 2016 which was faulty and under guarantee. When we arrived again today as we are still waiting for a report we were again greeted with the same unfriendly people as previously. Still no feedback!!! We bought it for my daughter and her birthday is next week. She wanted to invite a few friends, but no music. We paid allot of money for the system. Totally unacceptable!!!! Will never support them again!!!!
We acknowledge receipt of your complaint with reference ***9 and apologize for any inconvenience caused.
As discussed with management the item is in the store ready for collection at your convenience.
We thank you for your support and look forward being of assistance to you again in the near future.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***9 and apologize for any inconvenience caused.
As discussed with management the item is in the store ready for collection at your convenience.
We thank you for your support and look forward being of assistance to you again in the near future.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Dion Wired replaced the system, but eight months later the second one is giving exactly the same problem and now they are trying to get out of this by saying that the second item is not covered by the guarantee as it was provided by the supplier. Does that make sense to you. I bought the system from Dion Wired not from the supplier and Dion Wired arrange the replacement. Irene Thekiso phoned me now and advise me that I must be happy that the second system was working for eight month!! This is totally unacceptable and I will now accept this.
Dion Wired replaced the system, but eight months later the second one is giving exactly the same problem and now they are trying to get out of this by saying that the second item is not covered by the guarantee as it was provided by the supplier. Does that make sense to you. I bought the system from Dion Wired not from the supplier and Dion Wired arrange the replacement. Irene Thekiso phoned me now and advise me that I must be happy that the second system was working for eight month!! This is totally unacceptable and I will now accept this.