No answer and no delivery

I placed an order for a DSTV Decoder (#....613) and paid on 23rd November and to date no delivery. After trying various times i managed to get through to the call centre only to be told that my order is being collected in Gateway and will be delivered to me in Jhb... Unbeliveable! I asked to rather arrange for me to collect from a store in Jhb and the Agent says she will make a plan and call me back. Ofcourse she didnt call back and ever since ive probably dialled the call centre and every other number I have found for Dion Wired about 100x and no reply... Never in my life have i tried to call anywhere so many times and had no reply whatsoever.. I even resorted to calling their Card Division to see if they could help, and they give me a store number which doesn't help me at all. Ive emailed as well and, no surprise, there was no reply either. This morning Ive called another 10x and still no reply. Not even Telkom/Home Affairs/Council or any other Government institution is this bad.. At least they eventually answer their phones if you call enough times.. I will never purchase anything from them online or from any of their stores again. This service is disgusting... I want my Decoder immediately, alternatively I will have no problem to go to one of their stores and make a scene there. Im so tired of bad service!