No aftersales support, even when product in guarantee

Item: Dion Wired
Rating: 1

We bought a Defy double-door fridge freezer a year ago from DionWired. Today both sections just stopped working. We called DionWired and they logged a call for us with Defy, which we could’ve done ourselves. Gave us the tracking number to follow up.

Surely they should offer better support for the service they offer. Now we don’t have a fridge/freezer, its the holiday season and we have guests coming over Xmas. We lost everything in our freezer. I am pregnant and we have a toddler to feed.

It supposedly has a 5 year guarantee, so then give me a new fridge and you sort this out with your supplier!

Helpful (0)

Replies (2)

Dion Wired's replyOfficial

19 Dec 2018, 13:58

We are in receipt of your complaint with reference 25792 and apologise for your inconvenience in this matter.

Senior Management will investigate this matter and will contact you with updated feedback.

Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***73 / Fax: ***

Dion Wired's reply19 Dec 2018, 13:58

Official

's updateReviewer Update

21 Dec 2018, 14:56

Still have heard nothing and nothing has come of logging the call with Defy! Its 4 days later and we still have no fridge/freezer.

's update21 Dec 2018, 14:56

Reviewer Update

Still have heard nothing and nothing has come of logging the call with Defy! Its 4 days later and we still have no fridge/freezer.