Nespresso One Touch - Nespresso and Dion Wired issues

Hi

I bought my Nespresso machine and although I've complained to Dion Wired and Nespresso, the machine is still dysfunctional. I have experienced numerous problems with the machine in that the foamer is not foaming. The machine was finally sent away to be fixed and it came back with the problem persisting.

I am first disgusted that Nespresso is not taking their clients seriously. My machine was still under guarantee. I have now also learned that although Dion wired indicated that I would get a replacement machine this did not happen. Dion Wired are not good when ensuring customer satisfaction after a purchase. I am now left with a machine which is standing on my counter which I cannot use. I have a good mind to report both to the consumer council.