SB
Stefan B

1 reviews | Active since Jun 2015

10 Jun 2015, 14:57

Morning Cornelius/Wiehan/Dion Wired Head Office

I phoned one of your managers ( I think his name is Ronald) twice yesterday about the stove and extractor fan we purchased at your store. I am still waiting for him to phone me back.<br> <br> Our builder paid for the stove and extractor fan a few weeks ago but into your head office account, apparently they can't make a transfer to you and they my builder is still waiting to get refunded from the head office that he can pay you. The lady in your head office could not make the payment because she was ill or something but this has taken more than a week now. It blows my mind that your head office can't just transfer the money to your store that you can release the items. Invoice attached.<br> <br> Because of this Dion Wired is delaying the project and we can't get occupancy before the stove and extractor fan is installed in the house. My contractor builds many houses and normally uses Tafelberg Meubeleerders but I decided to use Dion Wired. Because of your lack in service this will give him just one more reason not to use you guys in the future again. <br> <br> Can someone please get back to me about this? I am not getting any assistance from your manager in Somerset Mall.<br> <br> AND still no feedback!

0
Replies (1)
Dion Wired
Dion Wired's reply10 Jun 2015, 17:35
Official
Hello Blommie67`,

We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.

Please allow management to investigate this matter where after they will provide you with updated feedback.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73