1 reviews | Active since Feb 2011
I bought a Krupps ice cream maker. Grove. The salesman told me in spite of the 7 day return policy that I can return the item if it does not function properly. I tried the machine and it was a disaster. THE LIQUID TURNS WITH THE BLADE SO INSTEAD OF ICING AND MIXING IT JUST FORMS ONE BIG FROZEN BLOB. I went away and CALLED DION WIRED WHO TOLD ME NOT A PROBLEM THAT A NOTE BE MADE AND THAT I C A N RETURN THE ITEM ON MY RETURN. I WENT TO DION WIRED ON 25 OCTOBER, TWO WEEKS AGO. I WAS TREATED IN A HOSTILE WAY, WAS REFUSED A REFUND FELT SO THREATENED THAT I ABANDONED MY ITEM AND FLED THE STORE. AVOID!!!!
We acknowledge receipt of your complaint with reference ***0 and apologise for any inconvenience caused.
Senior Management will investigate this matter and will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***0 and apologise for any inconvenience caused.
Senior Management will investigate this matter and will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Further to this re-occurring call we wish to advise that the item is still in for assessment and the result will be communicated with you on receipt of the item back from the Suppliers.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Further to this re-occurring call we wish to advise that the item is still in for assessment and the result will be communicated with you on receipt of the item back from the Suppliers.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
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