Mickey mouse operation

I ordered my juicer on Fri 21 Sep and on 27th I decided to follow-up on the order I tried to contact their support number but it rings most of the time (this is because they have only 1 agent) no queues,IVR just ringing.

I then got the number for reception and the names of a manager and subordinate that I could speak to their numbers also just rang, no voicemail nothing. I eventually hit the lotto and spoke to Rehana and told her if they cannot deliver it to me then the order must just be cancelled and I will go buy one from the store, she then told me that there was a delay at woodmead but she guarantees that it will be delivered by FRI, well today is Friday and it is not here, so I had to try call the support number which as per usual just rings..... after speaking to her she confirmed that she will look into things and give me a call in half an hour, which of course did not happen.

And again we play the telephone game until we hit the lottery and surprise surprise the only agent (Rehana) answers the call, when I ask why she did not follow through shen tells me that she is the only agent.

I want to know what Dion Wired is going to do to make this right, after all I had to go through and all the time wasted on my part.

Absolutely disgusted ....