Manager and staff terrible service

I bought a Harmon Cardon sound system at Dion Wired Boksburg. however, I needed it in Black so was asked if I could pick up at store in Bedford. I did but when I got home and unpacked, the speakers were missing. I immediately reported it to Boksburg who asked if I could take back to Bedford. I did but when I got there, the staff were laughing saying that this was impossible. they implicated that I had taken the speakers and returned system short. only after I raised my voice did they sort out the problem and I was given a new set.<br> I bought a sound system worth R16500.....why would I ***** speakers....this is very upsetting and I feel an apology is in order. <br> instead of coming home excited with my purchase, I came home upset and miserable.<br> <br> I hope the staff is reprimanded and taught better customer service.