AM
Adnaan M

1 reviews | Active since Mar 2009

07 Apr 2016, 12:29

****, plier pants on fire

i got a present, from some friend, and funny enough my wife bought me the same present from Dionwired. i went into the store and asked Marius can i change the one, even thou i dont have the receipt. He **** straight to my face and said that they do not change items without a receipt, <br> I called the call center and the lady on the phone told me to take the item to the store, they will assess the item and decide. i asked her if there is any criteria, and she said that there are factors like price etc that will impact the decision, but i need to take it to the store Marius just told me that they do not to exchanges or credit notes without a reciept. do exchanges without a receipt, ****, plier pants on fire.<br> I have bought many items from Dion including TV's Fridges, Bamix, playstations, and many of these items i have proof of receipt of. But this will be the last time i set foot in a Dion Wired in my life. BTW, i do have the receipt for the FITBIT that my wife purchased for me, but already used its. i could have **** just like Marius.

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Replies (1)
Dion Wired
Dion Wired's reply07 Apr 2016, 16:50
Official
Hello adnaanm,

We acknowledge receipt of your complaint with reference ***0 and would like to apologise for any inconvenience caused.

This matter was referred to senior management for further investigation.

Regards

Herman van der Berg
Customer Service Advisor
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