1 reviews | Active since Mar 2009
LG Microwave bought on 2016/12/16
<p>Bought an LG 40L Microwave on the 16th of Dec 2016. Somewhere in January, the microwave stopped heating food. Phoned LG whereby they said I should return the product at Deon Wired, and they should replace the product. This was however not the case since the manager said I need to book it in for an assessment which could take up to 21 working days. I was left with no option but to book it in. </p> <p>This was done on the 24th of January. Received an sms today (2017/02/03) saying that the Item was repaired and that I can collect it. I was expecting a replacement unit since there had to be a manufacturing issue otherwise, they will not have repaired the item. </p> <p>If the unit broke so quickly, why should the repaired "one" last longer? I do not want the repaired item back but rather get a refund. According to the CPA as stated on their repair note. I have the choice the get the item repaired/replaced/refund if it is still under 6 months. Where is my choice in this matter?</p>
Good day,
We acknowledge receipt of your complaint with reference ***4 and would like to apologise for any inconvenience caused.
This matter was referred to management for further investigation.
Regards
Dion Wired Customer Service
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Good day,
We acknowledge receipt of your complaint with reference ***4 and would like to apologise for any inconvenience caused.
This matter was referred to management for further investigation.
Regards
Dion Wired Customer Service
***
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