Lengthy account closure process

<p>recently paid up my Dion Wired account and requested the account to be closed in store and filled out the neccesary paperwork. I called the head office today to find out if the account has been closed already, only for the consultant to advise me that the process to close it will take 36 days. I requested a paid up letter and was told that I can only get this when the account is closed in 36 days. This letter is vital for my bank and now I need to wait a tremendous amount of time just to have an account closed that is paid up</p>