Late delivery
We ordered a fridge, washing machine and dishwasher last Saturday to be delivered today. We paid a ridiculous amount for delivery. Its now 6:30pm and no delivery. I took a day’s leave, what a waste of time and money.
When we phoned the store Black friday was used as an excuse, I am sorry but you cannot use that when we purchases last weekend! Then we were told they can be here between 9pm and 10pm this evening! I am sorry, but this is NOT what I pay a delivery fee for!
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Replies (2)
Dion Wired's replyOfficial
27 Nov 2017, 16:09We acknowledge receipt of your complaint with reference ***6 and apologise for the late response.
We trust that you have received your item by now but referred the matter to management to investigate the delay where after they will also contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Dion Wired's reply27 Nov 2017, 16:09
Official
We acknowledge receipt of your complaint with reference ***6 and apologise for the late response.
We trust that you have received your item by now but referred the matter to management to investigate the delay where after they will also contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Dion Wired's replyOfficial
28 Nov 2017, 12:43We have contacted the customer and the order has been delivered. We have offered them to refund the delivery as the order was not delivered on Friday as scheduled with the customer.
Regards
Farieda Cornelius | Sales Manager
DION WIRED BLUE ROUTE
Best regards,
Dion Wired's reply28 Nov 2017, 12:43
Official
We have contacted the customer and the order has been delivered. We have offered them to refund the delivery as the order was not delivered on Friday as scheduled with the customer.
Regards
Farieda Cornelius | Sales Manager
DION WIRED BLUE ROUTE
Best regards,