bM
barry M

1 reviews | Active since Mar 2015

19 Mar 2015, 09:45

lack of service and bad attitude

I bought a Lenovo tablet for my son last christmas after 2 - weeks it wasn't turning on i returned it to the store after waiting around and filling out forms etc they booked it and sent it back to Lenovo. After many attempts finally i got it back 4- weeks later repaired they said it was faulty. AGAIN 2 - WEEKS AGO THE SAME THING IS NOW HAPPENING! I have returned it to the store and they say it has to back for checks i do not want it back and surgested credit me and i will pay the difference and buy an ipad as my son needs a tablet for school. i do not think its fair now that i have paid for something and 6 - weeks its been at the supplier alltogether. The staff have a carefree attitude are not helpfull in the slightest and think that they are doing you a favour.

0
Replies (1)
Dion Wired
Dion Wired's reply21 Mar 2015, 15:15
Official
Hello barrythebute,

We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.

Store management is currently investigating this matter where after they will provide you with updated feedback.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73