AR
Andrew R
1 reviews | Active since Oct 2012
17 Nov 2015, 12:51
Lack of Service
On the 16 Nov I went to Dion Wired Cradlestone to take up a laptop contract. When I arrived I was told the person who deals with contracts is not available. So if he/she is not available does it mean nobody can help, does business have to stop because of one person, pathetic? <br> <br> Today the 17 Nov went to the Rosebank branch, and I get the same pathetic excuses. They dont have the passwords to the systems, the person who deals with contract is not around, haaaaa? Really!!!!<br> <br> Is this how all branches operate? Why advertise contracts if you can't offer the service. <br> <br> I found this level of service really disgusting and pathetic. <br> <br> Never again!!!!!!
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Replies (1)
Dion Wired's replyOfficial
18 Nov 2015, 07:13Hello Andrew6216,
We acknowledge receipt of your complaint with reference ***7 and apologize for any inconvenience caused.
We confirm that management contacted you and that arrangements were made for your to return to the store to complete the contract.
We thank you for your support and look forward having you in the store soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***7 and apologize for any inconvenience caused.
We confirm that management contacted you and that arrangements were made for your to return to the store to complete the contract.
We thank you for your support and look forward having you in the store soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Dion Wired's reply18 Nov 2015, 07:13
Official
Hello Andrew6216,
We acknowledge receipt of your complaint with reference ***7 and apologize for any inconvenience caused.
We confirm that management contacted you and that arrangements were made for your to return to the store to complete the contract.
We thank you for your support and look forward having you in the store soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***7 and apologize for any inconvenience caused.
We confirm that management contacted you and that arrangements were made for your to return to the store to complete the contract.
We thank you for your support and look forward having you in the store soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73