Lack of Sales knowledge

<p>I made an inquery on the 01-10-2016 at Mall of Africa for the purchase of a Bosch dish washer .The lady(ies) who attend to me where not able to assist me with options available for payment. I asked them how much i was going to pay if i purchase on credit for 3,6,12 or 36 months.They were not able to tell me how much that will be so they refered me to their call center .I spoke to a lady Sherrie Johnson she was totally clue less .she only knew abt 21% p.a and that it will show on my statement what abt the service fees,insurance,initiation fee how much was that going to influence my repayment?</p> <p>I just left without getting that information ...so how is the customer supposed to make an informed decision ,guess work or should i do my own calculations?</p> <p>So why dont you have an automated customer self service booth for customers to check for pricing online or in your shops like what online car sales do ?Or train your staff to calculate that using a sales system? You motto is technology simplified live by it..</p> <p> </p>