JBL AFTER-SALES SERVICE

I bought two pairs of JBL T110 Bluetooth earphones at Music, Cape Gate, in September 2018. In January 2019, I returned one pair to Musica, because the one earpiece came apart. It was immediately exchange for a new one. In June 2019, the second pair broke at exactly the same place. When I returned it to Musica, I was told that they will inform the sales rep of that area, but was certain that it would not be exchanged or repaired, because it was damaged. They contacted me and confirmed that the Sales rep declined it. My son had enjoyment of the product for less than a year and it was still within the warranty period.

On the 30 June 2019, I asked a sales lady at Dion Wired, Tyger Valley, Natasha, how they experienced JBL's after-sales-service and I sketched my experience. She was highly praising them, that their area's sales rep took their customers' problems very seriously and would even contact them personally. That he was very serious in building the brand name. While I was talking to her, she started to Whattsapp him.

That night, I emailed Connoisseur Electronics. The next morning I received a reply from the Business Support Manage, Mr. Nelson Pillay, with no excuses, that the product will be replaced and he send the order to the relevant people. My son had his smile back on his face. My faith was restored in the JBL product and if you make management aware, they will restore the customer's faith in the product with good after-sales-service. Thank you.

Dion Wired, Tyger Valley, you have a good employee, Natasha, in your company. I did not buy the product there, but she listened and went out of her way to restore my faith in JBL. Thank you Natasha.