JM
Josia M
1 reviews | Active since Jun 2016
28 Dec 2019, 15:54
Internet false advertising ( 2 ports smart LNBS delivered instead of 4 ports smart LNBS)
Terrific experience ever, I purchased 2x 4 ports smart LNBs as advertised on the Dionwired website. To my surprise they delivered 2x 2ports smart LNBs, then I had a chat with their consultant whom she promised to get back to me but never did. I then sent a mail with screenshot of her name, that when she got back to me. The service got more terrifying because she asked for the product screen shot which I did sent because I took screenshot of the product I purchased. She kept on asking pictures of which I won't send, the screenshot sent to her is morethan enough proof. Just wanted people to see how terrible it is dealing with Dionwired online purchase, they don't really know what customer service is.
Helpful (0)
Replies (3)0
Replies (3)
Dion Wired's replyOfficial
29 Dec 2019, 13:53Good day Josia,
Thank you for bringing this to our attention and apologies for the inconvenience caused.
Please respond to the email sent so we can get onto this as soon as possible.
Thank you for bringing this to our attention and apologies for the inconvenience caused.
Please respond to the email sent so we can get onto this as soon as possible.
Kind regards,
Brad Adriaan
Customer Service Contact Centre: Tel: 0861 DW CARE
Dion Wired's reply29 Dec 2019, 13:53
Official
Good day Josia,
Thank you for bringing this to our attention and apologies for the inconvenience caused.
Please respond to the email sent so we can get onto this as soon as possible.
Thank you for bringing this to our attention and apologies for the inconvenience caused.
Please respond to the email sent so we can get onto this as soon as possible.
Kind regards,
Brad Adriaan
Customer Service Contact Centre: Tel: 0861 DW CARE
JM
Josia M's updateReviewer Update
29 Dec 2019, 17:16Please ask Laeeqa to show you our conversation through e-mails. She promised to resolve my problem but she kept on asking for pictures.
I told her that the advertised product's description said is a 4 port Smart LNB, and that is the reason why I bought the products. Otherwise I wouldn't have bothered because 2 ports smart LNB I am in no need of. I even paid delivery for nothing.
I told her that the advertised product's description said is a 4 port Smart LNB, and that is the reason why I bought the products. Otherwise I wouldn't have bothered because 2 ports smart LNB I am in no need of. I even paid delivery for nothing.
JM
Josia M's update29 Dec 2019, 17:16
Reviewer Update
Please ask Laeeqa to show you our conversation through e-mails. She promised to resolve my problem but she kept on asking for pictures.
I told her that the advertised product's description said is a 4 port Smart LNB, and that is the reason why I bought the products. Otherwise I wouldn't have bothered because 2 ports smart LNB I am in no need of. I even paid delivery for nothing.
I told her that the advertised product's description said is a 4 port Smart LNB, and that is the reason why I bought the products. Otherwise I wouldn't have bothered because 2 ports smart LNB I am in no need of. I even paid delivery for nothing.
JM
Josia M's updateReviewer Update
25 Jan 2020, 08:18Would like to thank Brad for giving all his best to resolve the issue, smart LNBs were collected and finally I got a full refund.
This is what we expect as customers, not being asked to take endless pictures as if we are using some free WiFi.
Thanks Brad keep up the good work, highly appreciated.
This is what we expect as customers, not being asked to take endless pictures as if we are using some free WiFi.
Thanks Brad keep up the good work, highly appreciated.
JM
Josia M's update25 Jan 2020, 08:18
Reviewer Update
Would like to thank Brad for giving all his best to resolve the issue, smart LNBs were collected and finally I got a full refund.
This is what we expect as customers, not being asked to take endless pictures as if we are using some free WiFi.
Thanks Brad keep up the good work, highly appreciated.
This is what we expect as customers, not being asked to take endless pictures as if we are using some free WiFi.
Thanks Brad keep up the good work, highly appreciated.