Inefficient service

Dion wired Menlyn has given me nothing but the run around in terms of getting my proof of purchase. I bought a TV from them which is still under warranty, I then explained to them that my laptop bag with all my receipts was ****** hence now I lost the receipt and need help from them retrieving the proof of purchase for the supplier to help me with replacing my TV. The supplier cannot even fix my TV so all they want is the proof of purchase so they can give me a letter for me to get a new TV from Dion wired Menlyn. It has been a week now that I have been calling in asking for the proof of purchase, only to get different information everytime I call in. First I was told I might be assisted later on that day, next thing, it was gonna take the whole day to retrieve a barcode. It took them 3 days to get a barcode then I was told they will log a call to get the proof of purchase which will then take 3 days to retrieve. I waited and called back after the forth day just to find that it is still not available, that they cannot get a receipt even after thy have the time, date, amount, barcode and my card number to top it off. I mean I believe information should be kept for a minimum of 5 years. I then spoke to the Lebogang's manager yesterday only to find utter disrespect from him, as a manager I would expect him to atleast calm the situation but he was just speaking over me and told me that I need to listen to what he is telling me cause he knows what he is talking about and that my problem will take 2 weeks even after the other 2 staff members told me 3 days. I sighed, hung up the phone. He then called me back to ask me if I just hung up the phone on him. He's staff had better communication s****s than him. What a shame!!!!

I have 8 days in counting to get a receipt of which I asked other companies like macro and they told me that they could give me in a day. I'm utterly disappointed in Dion wired Menlyn. I have lost out on stocks cause I was not constantly watching my news channels, I had to read on my phone which set me back.

What disappointing service, especially after I refresh my friend to get a laptop from them. Never again!!!!!!! Such poor systems