RT
Rowan T

1 reviews | Active since Jan 2015

28 Aug 2015, 13:22

Incredibly bad service

I have literally just walked out of Dion Wired in Canal Wal. Because I went in there, this time not to browse. Instead to actually purchase cables. But when I couldn't find what I required. Staff members were nowhere to be found. <br> <br> They all stand around at the front of the store instead of greeting customers when thy walk in or asking if we need assistance! Pathetic work ethic if you ask me! <br> <br> The staff would rather stand around, flexing their muscles, fixing their appearance or appear to look like they are working! A customer shouldn't have to go looking for employees! <br> <br> Never will I ever step foot back in that store!<br> <br> Pathetic!

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Replies (1)
Dion Wired
Dion Wired's reply28 Aug 2015, 14:51
Official
Hello Zecretsquirrel88,

We acknowledge receipt of your complaint with reference ***.

I am really sadden by your experience you had at our DW store recently and want to apologies for level of service you got on that particular day which was really unacceptable in terms of our Game and Wal-Mart beliefs and values. We at MDD strive to create a friendly and inviting experience for all our customers. I want to assure that this will never happen again and also encourage you to continue shopping at your favourite DW store.

Store management will contact you to discuss this matter.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73