YM
Yash M

1 reviews | Active since Feb 2015

27 Feb 2015, 14:43

Incorrect product sold

I stepped in to buy the new Paperwhiite WIFI only Kindel. First the price was checked at Incredible connection and was R2600. When entering Dion Wired the blue carpet sale was on and I asked one of the consultants what the price for the above mentioned product and I was told R2000. I then bought the product only to find out when I went back to incredible Connection to buy a cover, the consultant asked to view the purchased product. The incorrect product was sold as this was the Touch (the previous version).<br> Then to find out that Dion Wired didn't even have the product mentioned above. They contained the WIFI/3G version only<br> Poor customer experience as I was told a price for a product, only to be sold the incorrect product and then had to find out from Incredible connection that the incorrect product was sold. This is ridiculous<br> This is the 2nd experience that I have had. The manager of the store was Nasleen

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Replies (1)
Dion Wired
Dion Wired's reply27 Feb 2015, 15:39
Official
Hello Yashvir31,

We acknowledge receipt of your complaint with reference *** and apologize for the poor shopping experience in this store.

We confirm that management contacted you and invited you to call upon him personally to assist you in future should you have a problem.

We look forward having you in the store again soon.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73