RD
Raymond D
1 reviews | Active since Jan 2010
12 May 2015, 21:20
Incorrect information from salesman
I bought a Nespresso Lattissimo machine from your store ,I asked about glassware for a cappuccino and expresso ,you reccomended Delongi specifically which you said was purpose built for the Nespresso machines ,this is incorrect as the factory settings on the machine pour in both glasses a 1/4 full ,I have wasted R 330.00 on these glasses ,I have thrown away the cash slip and packaging only to realise a day later that these are totally inadequate,your salesman misinformed me totally the Nespresso store sells the correct glass size .<br> <br> Totally misinformed <br> Raymond Donaldson
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Replies (1)Dion Wired's replyOfficial
14 May 2015, 07:48Hello raymondsd,
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
We confirm that management contacted you to advise that you must return the glassware for a refund.
We look forward having you in the store soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
We confirm that management contacted you to advise that you must return the glassware for a refund.
We look forward having you in the store soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Dion Wired's reply14 May 2015, 07:48
Official
Hello raymondsd,
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
We confirm that management contacted you to advise that you must return the glassware for a refund.
We look forward having you in the store soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
We confirm that management contacted you to advise that you must return the glassware for a refund.
We look forward having you in the store soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
