Incorrect Delivery followed by no delivery

<p>I purchased a Russell Hobbs Tower heater on the 7th July 2017. After about a week of waiting I decided to contact Dion Wired to find out the status of the delivery. The consultant told me that the product is currently in shipment.</p> <p>The delivery was only made two days later and to my dismay it turned out to be the incorrect product. I contacted Dion wired online help centre and they stated that I had to take photos of the delivered item. Three days with no response I decided to get in contact again, they indicated that the incorrect item will be collected and then only will my desired item get delivered.</p> <p>Another three days later and I still have no word from Dion wired. In total I have waited 14 DAYS for the delivery of my purchased item!</p> <p> </p> <p>Pathetic service received </p> <p> </p>