*********** Service
<p>01.10.2016 I took my phone (A Samsung Note4) in for repairs. A couple of days later we recieve a call stating that the store had been ****** (On a Sunday Morning) and that my phone along others were ****** during the incident.</p> <p> </p> <p>The lady named Nkhabele Mogogane who is in charge of the whole process of recovering our goods reassured us that they will work on reimbursing us with our belongings. Till today 04.01.2017 I am still wating for my phone to be replaced.</p> <p> </p> <p>What disgusts me is the fact that I have to call in and wasted about 30 minutes of my airtime trying to find out or get any updates about the phone. It is now little over 3 months and I am now fed up with the level of immaturity those people at Dion Wired have showed towards this. </p> <p> </p> <p>Can I please have my phone back as I would really love to carry on with my life. I know as you said that insurance taks time to process claims but this is truly appalling and I am now fed up.</p>
After a day of posting my complaint here on Hello Peter and sharing it on my Facebook profile I can happily say that I have been sorted out within 24hours.
Even though it took about 3 months to have this issue sorted I think it is fair to say thank you to Dion for putting it to bed. But most of my gratitude goes out to this incredible platform "Hellopeter.com". Without them I would have still been stuck without a phone.
Therefore the adjusted star rating on this review goes out to hellopeter.com
Thank you
After a day of posting my complaint here on Hello Peter and sharing it on my Facebook profile I can happily say that I have been sorted out within 24hours.
Even though it took about 3 months to have this issue sorted I think it is fair to say thank you to Dion for putting it to bed. But most of my gratitude goes out to this incredible platform "Hellopeter.com". Without them I would have still been stuck without a phone.
Therefore the adjusted star rating on this review goes out to hellopeter.com
Thank you