Incompetence and lack of interest

About a week ago I took my year old 2Tb WD Passport Ultra hard drive in to Get repaired or replaced as it was faulty. After 45 minutes of them trying to track down my account I was told to call in a few days. I asked for a receipt but they could not do that as they do not have my card number but I should just call. I double checked that it was alright that I wasn't getting a recipes and they confirmed. I then called in and they said they can't do anything with out my account card number. My card days DUON WIRED on it but apparently their system can't find my account number that is up to me!!! I called back with my card number and they said they will get back to me which they did not. I now called again only to be given the run around and hung up on 4 times. NELLY HAD A VERY unhelpful I don't care attitude and took my number to ask Karissa to call me back. The utter incompetence and bad attitude is shocking and I will certainly think twice before buying from them again! They may have passed the buck and lost a customer or three if I can help it.