Inaccurate billing defended by a bad attitude

I went to Dion Wired, Nicolway branch, to query about an account that is in arrears. This is the same account that I settled and closed in November 2015, procedure was followed and a written request was faxed to the head office at my presence. According to one unprofessional Alicia she couldn't access my fax and my account is still in arrears. When I challenged her explanation she became irate and screamed at the top of her voice over the phone. This experience has made to view Dion in a bad light and will continue to warn friends and family about this.