HORRIBLE SERVICE ON WARRANTY DEVICES AND LACK OF COMMUNICATION

I BOUGHT PORTABLE HARMAN KARDON SPEAKER IN NOVEMBER AT THE GROOVE DION WIRED, THE SPEAKER GIVEN TO ME WAS ON DISPLAY AS THEY SAID THEY DON'T HAVE STOCK AND THEY INSISTED THAT THE SPEAKER IS STILL NEW AND WAS JUST TAKEN OUT OF THE BOX BECAUSE THEY DIDN'T HAVE A DISPLAY AND THEY SAID IT COMES WITH A 12MONTHS WARRANTY. WHEN I GOT HOME I REALIZED THAT THE SPEAKER IS MISSING THE RUBBER STANDS/LEGS, AFTER CHARGING THE WHOLE NIGHT IT DOESN'T GIVE ME THE 8HRS PLAY TIME ON BATTERY AS STATED IN FACT IT DOESN'T EVEN LAST FOR 2HOURS AND IT DISPLAYS RED LIGHT NOW AND THEN EVEN AFTER CHARGING FOR THE WHOLE NIGHT, WHEN THE RED LIGHT COMES ON THE SOUND CHANGES TO A HORRIBLE SOUND. I TRIED CALLING THEM ON ********** 400 BUT THEY NEVER ANSWER. ON THE 4TH OF JANUARY 2019 IN LESS THAN 3MONTHS I DECIDED TO DRIVE TO THE DION WIRED WHICH IS CLOSE TO WHERE I STAY WHICH IS THE DION WIRED IN KOLONADE AND EXPLAINED THE SITUATION HOPING THAT THEY WOULD ASSIST BY CHARGING THE ITEM AS I SPEND A LOT OF MONEY BUYING THIS DEVICE BUT IT’S NOT DOING WHAT IT’S MEANT TO DO THEY TOLD ME THAT THEY WOULD HAVE TO AS THE GROOVE BRANCH BUT THERE WAS A RUDE LADY AT THAT BRANCH(THE GROOVE)I SPOKE TO OVER THE PHONE WHO SAID I BOUGHT THE SPEAKER BECAUSE I LIKED IT REGARDLESS OF IT BEING A DISPLAY NOT TAKING INTO ACCOUNT THAT IT MIGHT HAVE BEEN TEMPERED WITH WHILE IT WAS A DISPLAY EVEN THOUGH I WAS GIVEN ASSURANCE THAT IT’S STILL NEW BY STAFF. SHE SAID THE SPEAKER HAS TO BE BOOKED IN FOR ASSESSMENT WHICH IS A STANDARD PROCESS. I DIDN’T ARGUE WITH HER SHE SAID I MUST GIVE THE PHONE BACK TO THE LADY WHO WAS ASSISTING IN KOLONADE SO THAT SHE CAN TELL HER TO BOOK IT, I COMPLETE THE BOOKING FORMS AND I WAS GIVEN A DOCUMENT CONFIRMING THE BOOKING WHICH HAS SOME T&C WHICH I HAD TO COME WITH WHEN COLLECTING THE ITEM. 21 DAYS PAST AND I CALLED DION WIRED KOLONADE TO CHECK THE STATUS OF THE SPEAKER BUT I WAS TOLD THAT THE SPEAKER IS STILL IN THE SHOP AND WAS NEVER TAKEN, THE FOLLOWING DAY I WENT TO CHECK AND THE SAME STORY WAS GIVEN TO ME THAT THE SPEAK WAS STILL IN THE SHOP. ON THE DOCUMENT THEY GAVE ME THEY CLEARLY STATES THAT IF AN ITEM IS NOT BACK FROM REPAIRS WITHIN 21 DAYS THEN THAT ITEM SHOULD BE REPLACED OR REFUNDED TO MAKE IT WORSE THE ITEM WAS STILL IN THEIR SHOP AND NOTHING WAS COMMUNICATED TO ME, THE MANAGER WAS CALLED TO EXPLAIN TO ME WHY WAS THE ITEM NOT TAKEN AND HE SAID THAT THE SUPPLIERS WERE CLOSED. I TOLD HIM THAT THE 21 DAYS HAS PASSED AND WORSE THE ITEM IS NOT EVEN AT THE SUPPLIER IS STILL IN THE SHOP, HIS RESPONSE WAS THAT HE DOESN’T WANT TO BE TECHNICAL WITH ME AND THE 21 DAYS END ON A SUNDAY I ALSO DIDN’T WANT TO BE TECHNICAL BECAUSE THE DOCUMENT DIDN’T SAY 21 BUSINESS DAYS INSTEAD ON LINE IT SAID CALENDER DAYS AND AS A CLIENT I DON’T WANT TO KNOW ABOUT THE BACK OFFICE ISSUES. I FOLLOWED THEIR PROCESS AND THE 21DAYS IS OVER THEY SHOULD DO WHAT IS RIGHT AND STATED IN THEIR DOCUMENT IF AN ITEM IS NOT BACK IN 21 DAYS AND NOT TO TELL ME THAT THEY WANT MORE TIME WHILE THEY DIDN’T COMMUNICATE ANYTHING WITH ME.