Horrible Customer Service

<p>I am very dissatisfied with the service I have received from your Bedford Centre branch.</p> <p>I gave my Samsung TV in for warranty claim on the 16th of February 2017. I was informed that it would take up to 21 days for my TV to either be repaired or replaced. I did not have the original receipt but because I bought the TV on my Dion Wired account, I was told that It could be acquired from Dion Wired head office and that it would not be a problem.</p> <p>On the 21st of February after enquiring about the status of the TV, I was assured that the TV had been taken in that day and that it would be fixed.</p> <p>Around 28th February after enquiring again what the status was I was told that the receipt obtained from head office was the wrong one and that they would get the correct one from head office again. I do not understand how it took a week for the repair people to realise the receipt was wrong. At this stage the TV was apparently sent back to Dion from Samsung. </p> <p>Around 7th of March I was assured by Lerato that the TV was now finally being repaired and that the repair people are busy working on it. The TV at this stage was apparently back at Samsung. </p> <p>Around 23th of March I was called by Vanessa from Dion Wired and told that the correct receipt has only now been sent through and that they would start working on the TV.</p> <p>I don't understand why I was told previously that this was already happening and that more than a month after taking in my TV I still do not know when it will be returned or if in fact someone is working on it.</p> <p>I find this confusion and lack of coherence very frustrating and unacceptable as a frequent Dion Wired customer. I am being **** to regarding the status of my TV and I still do not have a TV after over a month. Can someone tell me where my TV is and what is the status of this query is?</p>